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Features · Client communications

Every conversation, already in the job.

Email lands on the job record. Texts land on the same job. The whole story stays in one place — not scattered across an inbox, a phone and a whiteboard.

One thread per job

Reply from the job, not your inbox.

Two-way email lives on the job record, and text messages land in the same place as the email. Client briefings capture every email, text and status change as it happens — nothing gets lost, nothing gets forwarded around.

  • Two-way email on the job record
  • Text messages filed on the same job as the email
  • Client briefings — every email, text and status change, as it happens
  • The address you already have — Gmail and Google Workspace, Outlook and Microsoft 365, or your own domain

Texting comes with the top plan of every rate card (Company, for a trade), from a verified toll-free number of your own.

An email conversation on its job: “Front steps are crumbling”, between Priya Raman and Larkspur Masonry, down to the Reply bar.

The brief

The job’s story, read for you.

As messages and notes come in, the job’s brief keeps itself current: what happened, what you owe the client, what they owe you and the next step — with the key facts and requests linked to the message they came from, so you can check the source in one tap.

  • A brief per job — key facts and requests open their source message
  • Photograph a business card and the client is made
  • Site info before the crew arrives — gate codes, pets, parking
The Brief card on a job: the access code pinned from the customer’s email, a short summary of where it stands, what is time-sensitive and the key facts.

The inbox

Every conversation, one list.

Daybook’s inbox keeps it all in one place, newest first: each email conversation, each client’s texts, and what clients send from their own page. Mail from a client’s address is filed on that client by itself, and a client’s email that has waited two days says so on its row.

  • Email, texts and messages from a client’s own page, in one list
  • Mail from a client’s address files itself on that client
  • “Received 2 days ago — reply?” on a client’s email nobody has answered
  • Search whole conversations; star, snooze and label your email

Texting comes with the top plan of every rate card (Company, for a trade), from a verified toll-free number of your own.

The inbox in Daybook, every conversation marked as a client’s: Owen MacLeod, Helen Fraser, Daniel Okafor, Priya Raman and Tom Becker.

See it on one of your real jobs.

Run your own workflow through Daybook — bring a quote, a messy email thread, or a week of scheduling.

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